Job Description

In this department, you will be responsible for managing the hotel’s reception and providing excellent customer service. As the first point of contact for guests, you should maintain a professional appearance and communicate effectively.

Responsibilities

• Welcome guests with a professional and friendly attitude.
• Handle guest check-in and check-out procedures.
• Receive and manage telephone calls.
• Manage hotel reservations and bookings.
• Respond to guest inquiries and resolve their concerns.
• Maintain accurate guest records and documentation.
• Process guest payments and billing.
• Handle emails and other guest communications.
• Coordinate with Housekeeping and other hotel departments.
• Deliver outstanding customer service and maintain guest satisfaction.

Requirements

• Age : 20-40 Years
• Pronoun: Male / Female
• Education: 8th to 12th Pass
• Experience: 0-3 Years
• Skills: Hardworking, Reliable, Good Communication